Lumus terms of service
Last updated 2 November 2026
These terms apply to Lumus, the AI concierge and inbox service provided by The Rize Group FZ-LLE (Fujairah Creative City Media Free Zone licence no. 9000/2016, Fujairah Twin Towers, P.O. Box 4422, Fujairah, United Arab Emirates), "we", to the venue or business that signs up, "you". Your commercial agreement or order form with us, if any, takes priority over these terms.
The service
Lumus connects to your WhatsApp Business, Instagram and Messenger accounts through Meta's official platforms, shows your conversations in one dashboard, and, when you switch it on, replies to guests with AI in your venue's voice. You decide whether AI replies are on, and your team can take over any conversation at any time.
Your responsibilities
- Keep the business information Lumus uses (hours, menus, policies, prices) accurate. The AI only answers from what you give it and never confirms a table, price or deposit itself; confirmations stay with your team.
- Use Lumus in line with Meta's WhatsApp Business, Instagram and Messenger policies, including opt-in and the 24-hour reply window.
- Keep your team's sign-ins private and remove people who leave.
Your data
Your guest conversations and profiles belong to you. We process them only to provide Lumus, as described in the privacy policy, and delete them within 30 days of your request when you leave.
Fees
Fees are set in your order form or the commercials we send you. Meta's own conversation charges, if any, are passed through at cost unless agreed otherwise.
Availability
We aim to keep Lumus available around the clock, but it depends on Meta and other providers. We are not liable for messages a third-party platform delays or blocks, or for bookings lost through information you did not keep up to date. To the extent the law allows, our total liability is limited to the fees you paid in the three months before the claim.
Ending the service
Either side can end the service as set out in your order form. When it ends, we disconnect your channels; your WhatsApp number stays yours.
Law
These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Fujairah.