Lumus support

Last updated 2 November 2026

Lumus for Venues · The Rize Group FZ-LLE

Signing in

Lumus is for venue teams. Your venue adds you; sign in at www.lumus.vip or in the Lumus for Venues app with that email address and your password or a one-time code. If you can't sign in, ask your venue manager to check your access, or contact us below.

Notifications

Allow notifications when the app asks, so you hear about new guest messages. You can change this any time in iPhone Settings › Notifications › Lumus.

AI replies

AI replies only run when your venue switches AI Auto on. Writing to a guest yourself pauses the AI on that chat.

Contact

Email [email protected] or WhatsApp +971 50 226 1662. We reply within one working day.