Delete your Lumus data

Last updated 2 November 2026

You can ask us to delete the data Lumus holds about you at any time. We confirm by email and complete the deletion within 30 days.

Venues

To stop new data arriving, open Lumus › Settings and disconnect WhatsApp, Instagram or Messenger. You can also remove the Lumus app in Facebook › Settings › Business integrations.
Email [email protected] from an address on your Lumus team, with the subject "Data deletion request". We delete your workspace, conversations, guest profiles and bookings.

Guests

If you messaged a venue that uses Lumus and want your messages and profile deleted, contact that venue, or email [email protected] with the phone number or Instagram/Facebook account you used and the venue's name. We verify the request with you and delete your data from Lumus.

Facebook and Instagram logins

If you removed Lumus from your Facebook or Instagram account, we delete the access tokens and connected account data for that account. To delete the conversations as well, send the request above.